Terms of Service
1. General Provisions & Scope of Service
These Terms of Service (hereinafter referred to as the "Agreement") govern the contractual relationship between DeltaChanger (the "Service", "we", "us", or "our") and any individual or legal entity utilizing the exchange service (the "User", "Client", or "you").
The Service provides manual exchange operations between supported electronic payment systems (including AdvCash, Payoneer, WebMoney) and digital assets (including Tether USDT on TRC20, ERC20, and BEP20 networks, USDC, Bitcoin, and Ethereum) based on confirmed real-time directions and rates.
2. User Eligibility & Account Registration
To use the Service, you must be at least 18 years of age (or the legal age of majority in your jurisdiction) and possess full legal capacity. You must not reside in or be a citizen of a jurisdiction subject to international financial sanctions or comprehensive embargoes.
- You warrant that all information provided during order submission (such as your full name, email address, and wallet address) is accurate, truthful, and up-to-date.
- You are solely responsible for maintaining the confidentiality of your credentials and safeguarding your recipient wallet keys.
3. Order Processing & Rate Fixation Rules
Exchange rates published on our home page and listed in the BestChange XML export feed are dynamically updated based on market liquidity and provider terms.
- Deposit Window: Upon order creation, a 30-minute reservation window is opened. The client must transfer the exact required deposit amount within this window.
- Rate Fixation: The rate agreed upon at order generation remains fixed provided the deposit is sent within the specified timeframe. If a deposit is received after the window expires or market rates fluctuate by more than 3% prior to receipt, the order may be recalculated at the current live rate or refunded upon request.
- Network Confirmations: Cryptocurrency deposits are considered received only after the required number of blockchain network confirmations (e.g. 1 confirmation for BTC, 12 for ETH/ERC20, 20 for TRC20/BEP20).
4. Manual Execution & Payout Timelines
All transactions on DeltaChanger are verified and executed manually by our certified operators to ensure maximum transaction safety, correct recipient validation, and compliance with anti-fraud safeguards.
- Standard processing time is between 5 and 30 minutes following confirmation of your incoming deposit during operator working hours.
- In cases requiring secondary compliance review or network congestion, processing may take up to 2 hours.
5. Cancellation, Refunds & Erroneous Transfers
Due to the immutable nature of electronic payment and blockchain networks, once a payout has been dispatched to the recipient address provided by the user, the exchange is irrevocable and cannot be cancelled or reversed.
- Incorrect Payment Details: The user bears full responsibility for providing valid and accurate recipient wallet addresses or account details. DeltaChanger is not liable for losses resulting from user-specified destination errors.
- Client Cancellation: If a client requests cancellation before operator execution, funds will be returned to the sender's origin account minus the actual payment system transfer fee within 24 hours.
- Underpaid Orders: If an incoming transfer is less than the required minimum order limit, the order will be held until the remaining balance is deposited, or refunded at the user's request minus processing fees.
6. Prohibited Activities
The Service strictly prohibits any use of its platform for:
- Money laundering, terrorist financing, or proliferation financing.
- Transactions involving darknet marketplaces, mixers/tumblers, ransomware, or illicit proceeds.
- Conducting exchanges on behalf of unauthorized third parties (straw purchases).
- Fraudulent chargebacks or disputes on payment gateways.
7. Contact & Dispute Resolution
In the event of an inquiry, operational issue, or dispute regarding an order, please reach out to our dedicated support team quoting your unique Order ID. Support can be reached via email at support@deltachanger.test or directly through our official Telegram support channel.